Privacy Policy

data across our services.

1. RXA Construct tries to collect personal information about you directly from you. If we collect details about you from someone else, we will make you aware that we have done this and the reason for it.
2. We primarily collect information about you when you use or request our services, or when you communicate with us by email, telephone, in writing or in person.
3. We also collect information about you if you are providing services to us or if you apply for employment with us.
4. As far as possible or unless provided otherwise under this privacy policy, we will collect your personal information directly from you.
5. Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory data or any other information, we require for us to provide our services to you, we may be unable to provide or effectively provide our services to you.

Usage Information: We may collect information about your use of the Platform, including log data, device information, IP address, browser type, and pages visited.

The following can include:

1. When you visit our website, our web server may request your browser to create a cookie on your computer. A cookie is a small piece of information sent by our server to your browser by other sites.
2. Our cookies do not contain personal information about users. However, cookies can identify a user’s browser. The cookies transferred by our website are used for such things as capturing information about a user’s web browser, controlling a pop-up window or enabling login access to password protected areas of the website.
3. Third parties may also use their own cookies to collect non-personal information about your activities on our website. This information, which may be combined with information acquired from third parties, may be used to serve you promotional material that we believe you might be interested in based on the content you have viewed.
4. The cookies placed by third parties are subject to the privacy policies of these third parties. RXA Construct has no control over these cookies.
5. If you do not wish to receive any cookies, you may set your browser to refuse them; go to the browser’s help menu for instructions. Please note that some features of the RXA Construct website may not work if cookies are disabled.

Use of Information

• We may use the information we collect for the following purposes:
• To provide and maintain the Platform.
• To communicate with you about your construction defect report and updates to the Platform.
• To improve the Platform and develop new features.
• To detect, prevent, and address technical issues and security vulnerabilities.
• We will not sell, rent, or lease your personal information to third parties without your consent, except as described in this Privacy Policy.
• The personal information we may collect includes your name, postal address, email address, telephone numbers and contact details, information for identification purposes, profession or occupation, business or company numbers and names.
• If you make payments from our website by credit card or debit card or direct debit from your bank account, we may collect your card or bank account details.
• General information about visits to our website is collected by our computer servers, with small files “cookies” that our websites transfer to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”).
• Sensitive information is a subset of personal information. Under the Privacy Act and the Australian Privacy Principles, higher standards apply to information classified as sensitive information. It is information that is considered sensitive and can include:
  1. information or opinion about an individual’s racial or ethnic origin;
  2. health or medical information.
  3. genetic information and biometric information.
  4. family health and medical history.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Disclosure of Information

1. We may disclose your personal information to third-party service providers who assist us in providing the Platform and related services. These service providers are contractually obligated to use your information only as necessary to provide the services and to maintain the confidentiality and security of your information.
2. We may also disclose your information if required by law or in response to a valid legal request, such as a court order or subpoena.

Security

At RXA Construct privacy is paramount to our business and we take preserving and protecting a person’s identity very seriously and it is a key responsibility and right of all our staff, customers, and partners.

We take reasonable measures to protect the security of your personal information and to prevent unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

1. We use different technologies and procedures to help protect personal information from unauthorized access, loss, alternation, disclosure, or use. Some of the safeguards we use are physical access controls, information firewalls and access authorization controls to where your personal information is held in data centers. Our commitment to data security means:
   • We have procedures to limit access to personal information within our business.
   • We use security measures and technologies within our business to protect your personal information; and
   • We use service providers that can establish that they have secure controls relating to software security, access security, and network security, including where credit card information is being transferred.
2. Our website is hosted in Australia. In addition, web traffic information we collect, such as data collected by Google Analytics may be stored overseas.
3. We have taken steps to help ensure your personal information is safe. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where the Internet is involved.
4. Notwithstanding the above, we will take reasonable steps to:
   • Make sure that the personal information we collect, use or disclose is accurate, complete, and up to date;
   • Protect your personal information from misuse, loss, unauthorized access, modification, or disclosure both physically and through computer security methods; and
   • Destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.

Third Party Links

Platform may contain links to third-party websites or services that are not operated by RXA Construct. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Children’s Privacy

The Platform is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

1. If you have any questions or complaints about this privacy policy, please contact us via support@rxatech.com.au.
2. We will treat your requests or complaints confidentially.
3. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they maybe resolved.
4. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Consent

You agree to the terms of this privacy policy when you continue to use our website or by accepting the terms of our terms and conditions of our services, which refer to this Privacy Policy.

a. We reserve the right to modify the Privacy Policy as our business needs require. We will notify you of such changes(whether by direct communication or by posting a notice on our website), after which, your continued use of our products, services or website or your continued dealings with us shall be deemed to be your agreement to the modified terms.

b. If you do not agree to our continued use of your personal information due to the changes in our privacy policy, please contact us via the details set out at the end of this document.